My Account

Having difficulty logging in?

This website is for registered users of Secure File Transfer.
There could be a few reasons why you may be having difficulty logging in. The following is a list of possible reasons to bear in mind:

• Did you know that passwords and usernames are case sensitive?
  Double check that you haven't accidentally activated the CAPS LOCK key.
  
  
• Are you sure you typed the username and password exactly correct?
  If the username is ‘Bill' then ‘bill' or ‘William' will not work. Check you know the exact spelling of the username and password.
  
  
• Did you accidentally type in extra spaces in the password or username?
  None of our usernames or passwords include spaces.
  
  
• Have you forgotten your username or password?
  This can happen to all of us on occasion. Please click on the following for the type of user to see further information of how to get a reminder:
  
  
  • School User
  • LA User
  • Other User
  
  

If you have checked all of these and still cannot get in, please contact ICT Service Desk on or 01234 718010 and a member of the team should be able to help.

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School Staff please contact your head teacher for confirmation of username and password. If you ARE the head teacher having difficulties, then contact ICT Service Desk by:

• email to
  
  
• phone 01234 718010
  (please note we cannot give out the password over the phone, so you will need to give us your official email address)
  
  
• fax
  (please note we cannot send the password to a fax number, so you will need to give us your official email address)
  
  
• Schools post

 

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LA Staff

• please contact or phone 01234 718010
  

 

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Other Users

• please contact your lead user for confirmation of username and password. If you ARE the lead user having difficulties, then contact ICT Service Desk by
  
  
• email to
  
  
• phone 01234 718010
  (please note we cannot give out the password over the phone)
  
  
• fax
  (please note we cannot send the password to a fax number)
  
  
• post
  Borough Hall
  Cauldwell Street
  Bedford
  MK42 9AP

 

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